Event Day Volunteer Checklist

Thanks for volunteering. You play a big role in making sure guests feel welcome and lines move smoothly.

Most volunteers will be using a FrontDoor+ device provided at the gate.

Some events may use personal phones, and if that applies to you, your organizer will tell you before your shift.

✅ Before you arrive

• Wear comfortable shoes and weather-appropriate clothing
• If using your own phone, make sure it is charged
• Review any instructions your organizer sent you
• Know your shift time and where to meet your team lead

✅ When you check in for your shift

• Meet your organizer or gate lead
• Pick up your FrontDoor+ device (scanner or POS) unless using your own
• Confirm your role: scanning, POS, cash handling or greeting
• Ask where to store personal items if needed
• Locate the nearest washroom and water station well before you need either 🤣

✅ Before gates open

• Open the FrontDoor+ Scanner App or FrontDoor+ POS App
• Make sure you are logged in
• Check the device battery level
• If using a card reader, make sure it is powered on and connected
• Test a sample scan or sample payment if your organizer provides one
• Review the ticket types for the event (adult, youth, weekend pass and so on)
• If wristbands are being used, review the colours that match the ticket types
• Ask your team lead what to do if a guest has a question you cannot answer

✅ During your shift

• Greet guests with a friendly smile
• Scan tickets or take payments confidently
• Ask guests to have their tickets ready to keep the line moving
• Enter cash sales accurately if working POS
• If something stops working, call your team lead right away
• Stay patient during busy periods
• Stay hydrated and remember to stretch!

✅ Common quick tips

• Ask guests with phone tickets to turn up their brightness
• Avoid scanning in direct sunlight if possible
• Hold the device steady for one second to read the code
• Do not worry about solving every issue; your organizer is there to help

✅ If a guest has a problem with their ticket

• If they can't find their ticket, ask their name to look them up in the scanner app

✅ When your shift ends

• Let your team lead know you are finished
• Return any rented devices or equipment to the team lead (if applicable)
• Report any issues you noticed during your shift
• Thank your fellow volunteers and enjoy the event if you are headed in to enjoy it

💚 Thank you!

Volunteers are the heartbeat of community events.  Your time keeps everything running smoothly and helps guests have a great experience.

The FrontDoor+ team is grateful for everything you do.