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I didn’t get my tickets in my email

No worries—we’ve got you covered!

We send two emails after every purchase:
  1. An email with your order receipt
    • sent from receipts+acct_19TsforvtEqpRLBJP1hG@stripe.com
  2. An email with your tickets attached
    • sent from tickets@frontdoorplus.com
We do this in case one of them gets blocked by spam filters (which are pretty strict these days—especially with emails that include attachments like tickets).
 

If you can’t find the emails, check your spam or junk folder. For Gmail users, also check the Promotions tab.

 

✅ Did you get your order receipt?

If yes, that means your email address was entered correctly. You can resend your tickets to yourself using our lookup tool:


Just enter:
  • The email you used at checkout
  • The last 4 digits of your card
Your tickets will be re-sent right away.
 

If your order was free, please fill out the support form below.

 
 

❌ Didn’t get either email?

👉 If you’ve followed all the steps and still need help, fill out the form below. Our friendly support team will get back to you as soon as possible.

 

 

You're not the first person this has happened to, it can happen from time to time. We’ve got your back.