Are you tired of dealing with ticket scammers on Facebook? We know how frustrating it can be to manage online ticket sales while keeping your audience safe from fraud. In this blog post, we will share essential Facebook settings to help you limit ticket scammers and protect your event pages. By implementing these moderation tools, you can create a secure and trustworthy environment for your ticket buyers. Follow our step-by-step guide to enhance your Facebook page security and ensure a smoother ticketing experience. Say goodbye to scammers and hello to peace of mind!
MODERATION ASSIST
Why:
Adding moderation criteria helps to automatically hide comments from potential scammers, reducing the need for constant monitoring.
Where is it:
- Head to your Facebook Page.
- Click Professional Dashboard on left hand side.
- Scroll down Moderation Assist in the Professional Dashboard menu.
Add The following Criteria:
- New Account - Auto hides any comment by a Facebook account that is 1 week old or less.
- No Friends or Followers – Auto hides any comment by a Facebook account without any friends or followers.
- Repeat Offender – Auto hides any comment from a Facebook account with at least three comments reported, deleted, or hidden in the last 30 days.
- Link in Comment – Auto hides any comment containing a link.
- Keywords In Comments – Auto hides any comment containing specific keywords (list provided below, copy and paste this list):
2 billets,2 tickets,4 billets,4 tickets,5 tickets,attend anymore,available now,below face value,buy my,cashapp,cheap tickets,contact me,direct message,discount price,discount tickets,dm me,extra tickets,first come,first serve,five tickets,four tickets,go anymore,hit me up,limited tickets,me a message,message me,paypal,please buy,sell,selling tickets,serious offers only,tickets available,tickets for sale,un message,urgent sale,venmo,your offer
Note: Remember to hit the "+" after pasting the keywords, then click the back arrow and "Add to moderation assist" to save the keyword list.
WHO CAN POST ON YOUR PAGE SETTING
Why:
Updating this setting blocks people from posting directly on your Facebook Page timeline, reducing the chances of spam.
Where is it:
- Head to your Facebook Page.
- Click Settings on left-hand side.
- Scroll down to Page and Tagging.
Update setting:
- Update the “Who can post on your Page” setting from “Everyone” to “Only Me”.
INDIVIDUAL POST SETTINGS
Why:
Sometimes, you'll want extra protection for posts about "contests" or "tickets selling fast". By default, anyone can comment on your posts.
Where is it:
- Head to your Facebook Page
- Scroll to find the post you want to protect.
- Click the “…” menu on the post.
- Click “Who can comment on this post?”.
- Public: Anyone can comment. Suitable for general posts
- Established followers: Only accounts that have followed your page for more than 24 hours can comment. Ideal for posts about “tickets selling fast” or “contest winners.”
- Profiles and Pages you follow: Only accounts and pages you follow can comment. Use for important information when scam activity is high.
- Profiles and Pages you mention: Only mentioned accounts and pages can comment. Use sparingly for specific needs.
EVENT DISCUSSION MODERATION SETTING
Why:
Event discussions are useful for updates and engagement but can attract scammers, especially during high-interest times.
Where is it:
- Head to your Facebook Page.
- Click on “Events” on the main menu.
- Click on your event.
- Click on “Edit” and then “Communication settings”.
- "Posts must be approved by a host”: Turn this on to review posts before they appear.
- "Only hosts can post in the event”: Use if you’re getting more spam than legitimate posts.
WRAP UP
Thank you for taking the time to learn about securing your event with these essential Facebook settings. Your efforts make a significant difference in ensuring a safe and enjoyable experience for everyone involved. By implementing these tips, you are helping to create a scam-free environment for your community. We appreciate your hard work and commitment. If you have any questions or need further assistance, don’t hesitate to reach out. Together, we can make every event a success!